QUESOS EL PASTOR - HIJOS DE SALVADOR S.A., responsible for the website, hereinafter RESPONSIBLE, makes this document available to users, with which it intends to comply with the obligations set forth in Law 34/2002, of July 11, on Information Society Services and Electronic Commerce (LSSICE), BOE No. 166, as well as informing all users of the website regarding the conditions of use.

Any person accessing this website assumes the role of user, committing to the observance and strict compliance with the provisions set forth herein, as well as any other legal provision that may be applicable. 

QUESOS EL PASTOR - HIJOS DE SALVADOR S.A. reserves the right to modify any type of information that may appear on the website, without any obligation to pre-notify or inform users of said obligations, understanding as sufficient with the publication on the website of QUESOS EL PASTOR - HIJOS DE SALVADOR S.A.

IDENTIFICATION DATA

Domain name: www.elpastor.com/tienda
Tradename: QUESOS EL PASTOR
Company name: QUESOS EL PASTOR - HIJOS DE SALVADOR S.A.
NIF: A49009350
Registered office: CTRA. DE MÓZAR KM, 1 – 49620 – SANTA CRISTINA DE LA POLVOROSA (ZAMORA)
Phone: 980631907
Email: shop@elpastor.com

FEES

The prices published in the online store "La Tienda de Quesos El Pastor”Are in euros. All prices are inclusive of VAT applicable on the day of the order, any change in the VAT rate will be automatically applied to the prices of the products for sale in the online store.

Offers on products for sale in the online store “La Tienda de Quesos El Pastor”Will be valid as long as they are displayed on the screen.

The discount vouchers will have a validity and special conditions for their use. Check the specifications of each voucher before using it.

The weight indicated in the cheeses by pieces and half pieces is approximate.

PAYMENT METHODS

The payment formula is by credit or debit card of any entity through a virtual POS. To use this means of payment, the buyer will have to provide his name and surname, his card number, the expiration date and his CVV number. In this case, your data will be encrypted and sent under a secure server to the bank's virtual POS. This procedure does not provide the card number to Quesos El Pastor - Hijos de Salvador S.A.

SEND CONDITIONS

In the shop of Quesos El Pastor”We ship to peninsula Spain and the Balearic Islands. Shipments are always made cold for their perfect conservation at a temperature between + 2ºC and + 8ºC.

The shipping and billing address can be the same, although you can also indicate a different delivery address than the billing address, in this case you will have to fill in the fields for each of the addresses.

Orders are prepared when the payment has been confirmed and at the following times:
Monday to Friday from 8:00 a.m. to 15:00 p.m. Orders outside of these hours will be prepared the next business day. No shipments or deliveries will be made on Saturdays, Sundays or holidays. The customer will receive an email indicating when the order has been received and another email at the time the shipment is made, to the email address indicated by the customer when registering in "La Tienda de Quesos El Pastor".

In the case of having requested a purchase invoice or if the order is greater than € 300, it will be sent to the email address indicated by the client.

The merchandise will be delivered to the address that the customer indicates in the order.

An order is considered delivered when the carrier delivers the package or packages to the customer and the customer signs the delivery receipt document. It is up to the customer to verify the status of the merchandise upon receipt, indicating all anomalies on the delivery receipt.

The delivery time is 96 hours from receipt of the order.

ORDER TRACKING

The customer will receive an email or SMS confirming receipt of the order in "La Tienda de Quesos El Pastor“And another at the time the shipment is made.

In the case of not receiving the order in the period established from the order date, you can request information at shop@elpastor.com or on the phone 980 631 758

CANCELLATIONS

If once the purchase is made you want to cancel the order, it can be done within four hours following upon confirmation of receipt of the order, it may be done in writing by sending an email to the address shop@elpastor.com with the order number.

RETURNS

When it comes to food, we can only accept returns when the product has been received in poor condition or does not correspond to the original order made by the customer, either partially or totally.
The customer must send a photo of the product in poor condition within the first 24 hours of receipt and send it by email to shop@elpastor.com
Once the bad condition has been verified, we will proceed to replace said product with a new one without shipping costs for the customer.
The costs of collecting the products affected by the return will be borne by "La Tienda de Quesos El Pastor".

SHIPPING COSTS

Peninsular Spain and the Balearic Islands: €8 + VAT.

Free shipping from € 40 purchase.

USER REGISTER

To browse the store and add products to the cart, it is not necessary to be registered. However, to make the purchase it will be necessary to be a registered user and over 18 years of age. We will request your personal data to generate a customer file; Such data will be protected by virtue of the provisions of Law 15/1999, of December 13, on the Protection of Personal Data.

With the user account you can make purchases, benefit from promotions and discounts and access your order history.

"The store of Quesos El Pastor”, Is developed for end customers, products will not be served to natural or legal persons that resell to third parties.

PURCHASING PROCESS

1. Located in the store, we can choose products and add them to our shopping cart. We have the option of viewing at any time in the "view cart" option and continue with the purchase in the "continue shopping" option.
2. Once we have chosen the products and quantities that we want to buy, we will go to our shopping cart "see cart", on this screen we can increase or decrease the quantity of the selected products or delete it. In this step we will also indicate if we want to apply a discount coupon. We can see the order valued including shipping costs. If we agree we select "finalize purchase"
3. We will identify ourselves, if we are already users, we will enter our email and password; If we are not clients we will have to fill in the data to register.
4. We will choose the shipping address. It can be the same billing or another, this option is usually used well to make gifts or divert the shipment to an address that guarantees the presence of someone who receives the order.
5. We will select the payment method, we will fill in the fields that are requested and we will complete the purchase.