How can I buy from the store Quesos El Pastor?
You can buy in our online store https://www.elpastor.com/tienda/, you can also access from our website www.elpastor.com

Is there a minimum purchase?
There is no minimum purchase.

What is the price of the products?
The price of the products are those that appear in the online store at the time of ordering. Prices are inclusive of VAT.

Where can I receive the order?
You can receive the order at the address you indicate for billing or at a second address that is usually used to make gifts or send to an address in which we guarantee the presence of a person to collect the shipment.

What areas are merchandise served?
We serve merchandise in mainland Spain and the Balearic Islands.

Is it a food product, under what conditions is it shipped?
The service is refrigerated, the product travels at an optimal storage temperature between + 2ºC and + 8ºC.

How long does it take to serve my order?
It is delivered in a maximum of 96 hours from confirmation of receipt of the order.

How much is the shipping?
€8 + VAT.
Shipping is free from € 40 purchase.

Can I send the order to a third person as a gift?
Yes, you can indicate a different delivery address than the billing one.

What happens if I am not at home when the order is to be delivered?
The transport agency will call the contact telephone number provided when registering as a client to set a delivery time.

How can I pay?
You can pay with any credit or debit card.

Is the payment secure?
We use the Redsys system used by most of the large banks. If you want more information visit the page redsys.com.

Why can my card payment be refused?
The most common reasons are:
- The card is expired.
- The card has limited payment.
- Badly filled out fields of the card details.
- The bank does not authorize it.

Can I request an invoice?
Yes, you can request an invoice.

Can I return a product?
Yes, a product can be returned within 24 hours of delivery, in the following cases:
- The product is in bad condition
- The merchandise delivered does not match what was ordered.

How do I know if the order has been placed?
You will receive two emails or SMS. One, when we receive your order, confirming such receipt. Another, at the time we make the shipment.